By Richmond Natural Medicine

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April 15, 2020

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During this challenging time, Richmond Natural Medicine is adapting to the unpredictable nature of our regional quarantine orders while still striving to provide excellent care and support to our patients.

We are a small business that, like so many others, made the early decision to close our doors to the public for the collective safety of our community. Even though our office is closed to visitors, our staff and doctors are still available to support you from the comfort of your own home, as we have fully transitioned our practice to a telemedicine platform.

All of our naturopathic practitioners are offering telemedicine appointments for both new and existing patients of Richmond Natural Medicine. Our new telemedicine options ensure that your health will continue to be supported seamlessly during this difficult time. We understand that now, more than ever, you need continued and extended support. Our doctors are here for you whether you need support with an existing health condition, guidance with a new physical or emotional challenge, or comprehensive preventative care.

What to Expect During a Telemedicine Appointment

During your telemedicine appointment, you’ll receive the same exceptional level of care and attention you would receive during an in-person visit with our naturopathic doctors. Many of our existing patients have enjoyed the convenience of our phone appointments, which are still available at this time.

We are also excited to offer video telemedicine appointments through our secure patient portal. Our OptiMantra patient portal is HIPAA-secure and easy to use both on your computer, tablet, or smartphone. Video appointments are an option for both new and existing patients of RNM. Phone appointments are available only for existing patients, as we would prefer to see our new patients face-to-face during the first visit. The New Patient paperwork has also fully transitioned online and is available for submission directly through the patient portal. Our front desk staff is available to help you create an account through the portal, navigate any paperwork or submission of records, and troubleshoot any technical issues that may arise.

During your telemedicine appointment, your naturopathic doctor will gather new and past information about your health and create, or update your health plan. Your health plan will include unique recommendations ranging from lifestyle and diet changes to the use of supplements and gentle remedies to support healing. Following your telemedicine appointment, your health plan will be emailed directly to you and our front desk staff will call you to complete refills, receive payment, and schedule your next visit. In between appointments, our doctors are available via email and phone for correspondence.

Your Supplement Needs

Although our doors are closed to the public, our medicinary is still open for refills of vitamins, minerals, herbal tinctures, homeopathic preparations, and more. To refill your items, call our office and our front desk staff will assist you with payment, availability, and delivery. To acquire your items, you may pick up through contact-free curbside service outside our building or request delivery of your items directly to your home.

Are You Prioritizing Your Wellbeing?

Richmond Natural Medicine is encouraging new and existing patients to keep up with their health during these challenging times by offering $20 off all telemedicine follow-up appointments and $40 off all telemedicine new patient appointments until June 1st, 2020.

To schedule your telemedicine visit, request an appointment on our website or call our office, (804) 977-2634. We’re happy to answer any questions you may have about pricing, conditions we see, and technology issues with telemedicine. Remember, our first priority is your health. We hope you are staying well and safe at home.